Refund Policy

All ShopSabi plans come with a 14-day free trial. No payment is taken during this period. We encourage you to fully evaluate the platform during your trial so you can subscribe with confidence.

Because ShopSabi is a subscription software service and you have access to the full platform from the moment you subscribe, we generally do not offer refunds on payments already made. However, we will issue a full refund in the following circumstances:

• You were charged in error (e.g. a duplicate charge or a billing system error).
• You experienced a significant, unresolved service outage within the billing period caused by ShopSabi.
• You request a refund within 48 hours of your first paid charge after the free trial, and you have not made substantial use of the platform during that period.

Outside of these circumstances, subscription fees are non-refundable. This includes cases where you forget to cancel before renewal or no longer need the service.

To request a refund, contact us within the applicable timeframe:

• Email: support@shopsabi.com
• Subject line: Refund Request — [your registered email]
• Include a brief description of the reason for your request.

We will review your request and respond within 5 business days. Approved refunds will be processed back to your original payment method via Paystack within 7–10 business days, depending on your bank.

You may cancel your subscription at any time from your account settings. Cancellation stops future charges — it does not generate a refund for the current billing period. You will continue to have full access to ShopSabi until the end of the period you have already paid for.

If you believe you have been charged incorrectly, please contact us at support@shopsabi.com before initiating a chargeback with your bank. We are happy to resolve billing issues directly and promptly. Chargebacks initiated without contacting us first may result in account suspension.

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Continued use of ShopSabi after changes take effect constitutes acceptance of the revised policy.

Questions about a charge or this policy? Reach us at:

• Email: support@shopsabi.com
• Website: shopsabi.com/contact